Terms of service

Last updated: July 22, 2025

Last updated: Aug 7, 2025

Puppery operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). These Terms and Conditions outline how we supply products to you, how our relationship is formed, your rights, and our obligations.

These Terms

These are the terms and conditions on which we supply goods (“Products”) or services to you. By submitting your order, you agree to be bound by these terms.

Please read them carefully.

IMPORTANT: Puppery does not provide veterinary advice. Our Products support general dog wellness and lifestyle, but are not substitutes for veterinary care. You agree that:

  • You will read and follow all product instructions and packaging.

  • You are responsible for selecting appropriate products for your pet.

  • You have provided truthful and accurate information.

  • You will consult your veterinarian as needed. 

Information About Us and Contact

We are Puppery Ltd., registered in England and Wales.

Contact us via the form on our website contact page. We will contact you using the email or phone number you provide with your order. “Writing” includes email communication.

Our Contract with You

A contract forms when we confirm your order by email. If we cannot accept your order, we will notify you and issue a full refund. Orders are assigned a number for reference.

Our Products

Product imagery is for reference only; actual appearance may vary. All prices are listed on our website and include applicable taxes unless otherwise stated. Intellectual Property Rights related to our Products and content belong to Puppery.

Your Rights to Make Changes

To request a change to your order, contact us via the website contact page. We’ll confirm if the change is possible and inform you of any cost or timeline impacts.

Our Rights to Make Changes

We may make changes:

  • To comply with legal or safety regulations;

  • To implement minor improvements.

We may update or withdraw the website or these terms at any time without notice. Continued use of the website implies agreement to updated terms.

Providing the Products

  • Delivery costs are displayed at checkout.

  • Estimated delivery times are provided during ordering.

  • We are not responsible for delays beyond our control.

  • If delivery fails, we will help reschedule or issue a full refund.

  • You are responsible for the Products once delivered.

  • You must provide all required information for us to fulfil your order.

  • We may suspend Product supply for technical, legal, or requested changes.

Your Rights to End the Contract

You may cancel:

  • If a product is faulty or misdescribed;

  • If we’ve made a pricing or description error.

Some Products (e.g. hygiene-sealed or perishable goods) are non-returnable.

How to Cancel

To cancel, contact us via the website contact page.

If you’ve already received your order, return it within 14 days. You are responsible for return shipping unless the item is faulty. Refunds are issued to the original payment method, minus deductions for damage or use. Returns are not applicable to perishable goods.

Our Rights to Cancel

We may cancel your order if:

  • You do not pay on time;

  • You provide inaccurate information;

  • You fail to accept delivery.

We will issue a refund, less reasonable costs.

Issues or Complaints

Please contact us via the website contact page. We aim to resolve all complaints promptly and fairly.

Price and Payment

Prices are listed on product pages. Payment is accepted via Shopify Payments, including ShopPay, most major credit cards, Apple pay, and Google pay. We may correct obvious pricing errors after an order is placed.

Liability

We are not liable for indirect or unforeseeable losses. Nothing in these terms limits liability where it would be unlawful (e.g. for fraud or personal injury). Products are for private, not business, use.

Use of Personal Information

Your data is handled according to our Privacy Policy.

Other Legal Terms

  • We may transfer our rights under this contract.

  • No third party has rights to enforce these terms.

  • If one clause is unenforceable, the rest remain effective.

  • These terms are governed by English law. Disputes will be handled in English courts.